Frequently Asked Questions
Will my order come ready to eat?
All of our foods are fully cooked and ready to eat! You can heat them in the microwave or on the stove to your preferred temperature :)
Please note that our food is perishable and must be refrigerated or frozen upon arrival.
Our exclusive triple insulating system guarantees your product is safe to eat after it arrives even after 6 days in transit. All orders are shipped by 3-day courier in order to hedge against unforeseen delays.
How long will my food stay fresh?
You can enjoy your PlantCuts product for up to 5 days after opening the package. You can also easily re-freeze the products for later use. Safely stored in the freezer, our foods will remain fresh and delicious for approximately 6 months.
Where do you ship? What are the shipping times?
We ship all over Canada and the US. We also offer local pickup from our Toronto facility.
Please see our Shipping + Pickup page for more details.
How much does shipping cost?
Delivery is free on all orders over $99.
For GTA orders below $99, delivery is $15 and pickup is always free!
Please see our Shipping + Pick Up page for more details.
How does pickup work?
You asked, and we listened! You can now schedule a free pickup from our facility.
We offer pickup at our Toronto location in the Junction Triangle by appointment only.
Contactless pickup is in effect. Please see our Shipping + Pick Up policy page for more details.
- Is PlantCuts Kosher and Vegan Certified?
Can I purchase your products in stores?
Yes! Our PlantCuts are available at Fiesta Farms and Good Rebel in Toronto.
Check out our map to find Plant Cuts near you.
Can I adjust my order?
Absolutely! If you order has not yet been fulfilled, we would be more than happy to accept changes to your order.
I'm not happy with my order. What do I do?
We strive for perfection, but if there is an issue with your order please feel free to contact us as soon as you receive it, and we will work with you to make things right!
Do your foods contain common allergens?
Please see our Allergy Statement here. You can also check out the ingredients listed on individual products.