Frequently Asked Questions
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Will my order come ready to eat?
All of our foods are fully cooked and ready to eat! You can heat in the microwave or on the stove to your preferred temperature :)
Please note that our goods are perishable and must be refrigerated or frozen upon arrival.
Our exclusive triple insulating system that guarantees your product is safe to eat after it arrives even after 6 days in transit. All orders are shipped by 3-day courier in order to hedge against unforeseen delays in transit.
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How long will my food stay fresh?
You can enjoy your Plant Cuts product for up to 5 days after it defrosts. You can also easily re-freeze the products for later use. Safely stored in the freezer, our foods will remain fresh and delicious for approximately 6 months.
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Where do you ship? What are the shipping times?
We ship all over Canada and the US. We also offer local Pick Up from our Toronto facility.
Please see our Shipping + Pick Up page for more details. -
How much does shipping cost?
Delivery is free on all orders over $99.
For GTA orders below $99, delivery is $15 and pick up is always free!
Please see our Shipping + Pick Up page for more details. -
How does pick up work?
You asked, and we listened! You can now schedule a free pick up from our facility.
We offer pick up at our Toronto location in the Junction by appointment only.
Contactless pick up is in effect. Please see our Shipping + Pick Up policy page for more details.
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Is Plant Cuts Kosher?
VERY SOON! We are currently undergoing inspection and expect to get certified in the very near future.
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Can I purchase your products in stores?
Yes! Our Plant Cuts are available at Fiesta Farms and Good Rebel in Toronto.
Check out our map to find Plant Cuts near you. -
Can I adjust my order?
Absolutely! If you order has not yet been fulfilled, we would be more than happy accept changes to your order.
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I'm not happy with my order. What do I do?
We strive for perfection, but if there is an issue with your order please feel free to contact us as soon as you receive it, and we will work with you to make things right!
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Do your foods contain common allergens?
Please see our Allergy Statement here. You can also check out the ingredients listed on individual products.